×
Price:
Actual Price:
Our price is lower than the manufacturer's "minimum advertised price." As a result, we cannot show you the price in catalog or the product page.

You have no obligation to purchase the product once you know the price. You can simply remove the item from your cart.
Our price is lower than the manufacturer's "minimum advertised price." As a result, we cannot show you the price in catalog or the product page.

You have no obligation to purchase the product once you know the price. You can simply remove the item from your cart.

FAQ

Untitled Document

RETURNS

  1. How can I return my purchase?
  2. How can I return an item that I purchased from a store?
  3. I printed out my label and misplaced it. What can I do?
  4. How long does it take for me to get a refund?
  5. Can I use the pre-paid labels outside of United States?


ACROSS THE BOARD

  1. Are there back orders?
  2. How can I request for a catalog?
  3. How can I write a review on a product?
  4. How do I unsubscribe from any of your mailing lists?
  5. How do I use my Gift Certificate/Coupon Code/Store Credit Code?
  6. I tried to check out and the item in my shopping cart disappeared, what happened?
  7. How can I change my email address on my current account?
  8. What can I do when an item that I want is out of stock?


PAYMENT INFORMATION

  1. Do you accept international credit cards?
  2. Do you accept Cashier's Checks or Money Orders?
  3. Is it safe to use my credit card on your site?
  4. Is it safe to use my debit card online?
  5. What forms of payment do you accept?
  6. My order has been delayed? What can cause a delay?


STORE CREDIT

  1. How can I obtain the balance of my Store credit?
  2. How do I use my credit?
  3. I lost my store Credit code, how do I get it?

 

 

TECHNOLOGY

  1. What are cookies? Do I need to enable cookies on my browser?
  2. When placing an order I get an error message stating that there has been an authorization failure. What went wrong?


ABOUT

  1. What are the benefits to having an account with you?
  2. How can I reach you for additional assistance?
  3. How do I know it is safe to shop with you?
  4. What is your shipping policies?
  5. Can you ship to multiple addresses?
  6. How often do you have new arrivals?



RETURNS

Q: How can I return my purchase?
A: If you are received defect or missplaced items with your purchase from Doe & Rae you can return your item(s) for a full refund within 10 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.)

We have made efforts to improve this process and to strive to make it "Hassle Free" for you, our loyal customers The easiest way for you to return the merchandise is to get a pre-paid label by contacting us at info@doeandrae or call 323-374-6226 
Return to Top

Q: How can I return an item that I purchased from a store?
A: We make every effort to accommodate everyone's needs however due to agreements and trade policy that we have with our Partners we will not be able to process any returns that were not purchased from our eStore. All of our store Partners have a return policy that can accommodate your return so please contact them directly otherwise we will make every effort to assist you further if any complication arises. Please contact our store.

Return to Top

Q: I printed out my label and misplaced it. What can I do?
A: Please email us at inf and we will happy to generate a replacement for you.

Return to Top

Q: How long does it take for me to get a refund?
A: It normally takes 4-5 business days for your return to be returned back to Doe & Rae. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 business days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

Return to Top

Q: Can I use the pre-paid labels outside of United States?
A: Unfortunately, our pre-paid labels cannot be used for international returns. Our pre-paid labels are only valid for use for the United States.

Return to Top

ACROSS THE BOARD

Q: Are there back orders?
A: No. We do not do back orders. If an item is out of stock Doe & Rae will notify you as soon as possible and ask if you would like a replacement item. If we do not hear back from you within 24 hours after a contact attempt has been made the order will be cancelled.

Return to Top

Q: How can I request for a catalog?
A: At this time we only offer catalogs to our Dealers exclusively otherwise our website can be used as a 'virtual' catalog. Our website is used to ensure that our customers have access to the most current styles, prices, sizes, and overall selection. If you're an Dealer you can email info@doeandrae.com to request a copy to be mailed out to you on your next order.

Return to Top

Q: How can I write a review on a product?
A: We welcome all your comments and reviews for the product that you've purchased from us. You can email it to us at info@doeandrae.com

Return to Top

Q: How do I unsubscribe from any of your mailing lists?
A: There are two quick and easy ways to unsubscribe from our mailing list. Simply reply back to our e-blast with your request to be removed from the list or email us at info@doeandrae.com with "REMOVE ME" on the subject line and one of our customer care representative will take care of your request within 24 hours.

Return to Top

Q: I tried to check out and the item in my shopping cart disappeared, what happened?
A: We are sorry that you were not able to complete your order. The selection on our eStore is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.

Return to Top


Q: How can I change my email address on my current account?
A: Please follow these steps below.
Visit the website and click on "Login" in the upper right-hand corner of the page.
Log in to your account by typing your previous e-mail address and password.
Once logged in, click on "Edit Profile," towards the left hand side of the page.
Verify your "Current password" at the top.
Type your new e-mail address on box 2 and 3.
Click "Update Email Address."
Your e-mail will be updated.

Return to Top

Q: What can I do when an item that I want is out of stock?
A: Doe & Rae apologizes for the item that you need is out of stock but due to who we are and what we represent, we do not manufacture to overflow the market with our designs rather we strive to be different and original.

Return to Top

PAYMENT INFORMATION

Q: Do you accept international credit cards?
A: Doe & Rae accepts most international credit cards.

On the checkout page, there will be a billing and shipping section. Please do the following:
For the billing information
 Enter your street address on Address Line 1.
 Enter your City, County or Province, and Postal Code on Address Line 2.
 Enter your Country for the city.
 Enter AA for the state.
 Enter 11111 for the zip code.

For the shipping information
 Please enter the correct information in the appropriate field.
 Orders placed with the use of an International Credit Card may take up to 48 hours to finalize prior to shipping. We apologize for any inconvenience this may cause.
Return to Top

Q: Do you accept Cashier's Checks or Money Orders?
A: No not at this time Doe & Rae does not accept Cashier's Checks or Money Orders.

Return to Top

Q: Is it safe to use my credit card on your site?
A: Doe & Rae takes this matter very seriously and continues to improve the safety of your personal information. We do not store and record any credit card information unless authorized by you so you can rest assured that your personal information is protected.

Return to Top

Q: Is it safe to use my debit card online?
A: Yes! And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.

Return to Top

Q: What forms of payment do you accept?
A: Doe & Rae is currently accepting Visa, MasterCard, Discover, American Express for all orders.

Return to Top

Q: My order has been delayed? What can cause a delay?
A: If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.

Return to Top

STORE CREDIT

Q: How can I obtain the balance of my credit?
A: Your balance can be obtained by contacting our Customer Care at 323-374-6226 or emailing at info@doeandrae.com

Return to Top

TECHNOLOGY
Q: What are cookies? Do I need to enable cookies on my browser?
A: A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
You need to enable cookies on your browser to enjoy all the shopping features on Doe & Rae website. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on "Logout" link at the top of the page. For more information about how we use cookies, See Our Privacy Policy.

Return to Top

Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
A: Please double check the credit card number and expiration date on your card. Also, please be aware that Doe & Rae currently accepts Visa, MasterCard, Discover, and American Express for credit card payment.

Return to Top

ABOUT

Q: What are the benefits to having an account with you?
A: With your Doe & Rae account, you will have access to the following information:
 Your Account Information
 Your Order History
 Process a Return
 Your Wish List
 Your Email Subscriptions
 Your Coupons and Gift Certificates
 Order Status
 Preview of upcoming collections and events
 And more to be added for your convenience

Return to Top

The Doe & Rae Customers Care:
Tel:  323-374-6226
Email: info@doeandrae.com
 
Q: How do I know it is safe to shop with you?
A: Doe & Rae takes great pride in offering a safe and secure online shopping experience and we're always looking to improve our safety as well as your convenience. Privacy is another that we take very seriously and we're never going to stop protecting your privacy.

Return to Top   Q: What is your return policies?
A: Doe & Rae offers "Hassle Free" & "100% Satisfied" 10 Days Return Policy for your defect items purchase, you can return your order to the warehouse for a full refund. Returns must be unused, unworn, in the original state and packaging. Only thing we ask is to email your request to info@doeandrae.com to receive a RMA# in order to expedite the return process and crediting back the money to the correct purchaser. We cannot guarantee any returns without the correct form and RMA# please follow the instructions below.
  1. A completed Return Authorization with a RMA# "MUST" be included in the return package.
  2. Return your item pre-paid in a original packaging to the following address below;
Doe & Rae
2721 S Alameda St.
Los Angeles, CA. 90058
ATTN: eStore Returns

Q: Do you ship to Military or P.O. boxes?
A: With over thousands of styles available, Doe & Rae offers one of the best selections anywhere -- online or offline. We add new styles to our eStore on a weekly basis so that our selections are always paving its way for others to follow. Expedited shipping is not available for items shipped to P.O. boxes or Military base addresses.

Return to Top

Q: How often do you have new arrivals?
A: With over thousands of styles available, Doe & Rae offers one of the best selections anywhere -- online or offline. We add new styles to our eStore on a weekly basis so that our selections are always paving its way for others to follow. Everything In-Stock: If you are able to place an item in your shopping cart, that means that the item is available for immediate shipment. The fulfillment rate is over 99% - you can feel confident that if you ordered it, you will receive it.

Return to Top